Delivery and Returns
Frequently Asked Question!
- Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
- Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order [and any specification submitted by you] is complete and accurate.
- Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.
- Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence. The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
- If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
- The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflect the color of the Goods. The color of your Goods may vary slightly from those images.
- The packaging of your Goods may vary from that shown on images on our site.
- You may return the item and receive a refund, if you notify us as set out in clause 3 within 14 days of your decision to return the item.
- However, this cancellation right does not apply in the case of:
- any Goods which become mixed inseparably with other items after their delivery
- To cancel the Contract altogether, you must contact us through email at info@kiki-health.com.cy including your full name and your order number within 14 days of receiving your order. A link to the website contact form will be included in our Dispatch Confirmation. Goods can be only be returned if are in their original form and packaging.
- If you have returned the Goods to us under this clause 4 because they are faulty or mis-described, we will refund the price of the Goods on the credit card or debit card used by you to pay.
- In the unlike scenario that Goods have been delivered to you before you decide to cancel the Contract as per clause 4.3 above then, you must return them to us without undue delay and in any event not later than 2 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back or return them to us in-store.
- We will contact you with an estimated delivery date, within 1 day after the date on which we email you to confirm our acceptance of your order. See clause 13 (Events outside our control) for our responsibilities when this happens.
- Orders within Cyprus are shipped with ACS courier, delivery charge is €3 . Deliveries are made during working days, Monday through Friday, between 09:00 and 17:00.
- All delivered goods are accompanied by the appropriate documentation. If an order is intended as a gift, please give us notice in order to gift wrap the product prior to delivery.
- Standard local delivery usually takes around 1 to 2 working days (Unless expressly stated in the product page). Signing will be requested upon receipt of the product as proof of delivery. If you are not in at the time of delivery, we will leave a note with details to arrange another delivery time.
- Deliveries are not made on Bank Holidays or Weekends. Please allow additional time, if ordering on or near public holidays or during sale periods. In any event, orders will be shipped after the full confirmation of payment.
- Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order.
- You own the Goods once we have received payment in full, including of all applicable delivery charges.
- We will contact you with an estimated delivery date, within 1 day after the date on which we email you to confirm our acceptance of your order. See clause 13 (Events outside our control) for our responsibilities when this happens.
- Orders within Cyprus are shipped free of charge through an in-house delivery service. Deliveries are made during working days, Monday through Friday, between 09:00 and 17:00.
- All delivered goods are accompanied by the appropriate documentation. If an order is intended as a gift, please give us notice in order to gift wrap the product prior to delivery.
- Standard local delivery usually takes around 1 to 2 working days (Unless expressly stated in the product page). Signing will be requested upon receipt of the product as proof of delivery. If you are not in at the time of delivery, we will leave a note with details to arrange another delivery time.
- Deliveries are not made on Bank Holidays or Weekends. Please allow additional time, if ordering on or near public holidays or during sale periods. In any event, orders will be shipped after the full confirmation of payment.
- Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order.
- You own the Goods once we have received payment in full, including of all applicable delivery charges.
- If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
- If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.
- You can only pay for Goods using a debit card or credit card and bank transfer. We accept the following cards: [LIST OF CREDIT AND DEBIT CARDS].
- Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
- You can only pay for Goods using a debit card or credit card and cash on delivery.
- Payment for the Goods and all applicable delivery charges is in advance.
- Some of the Goods we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods.